Patient Participation Group
Do you want to make a difference? Do you want to be involved? We are looking for patients from all age groups and backgrounds who are interested in joining our Patient Participation Group (PPG).
Our PPG is a group of patients working with the practice with a view to improving services and communications.
Patient Group Chair: Angela Smith
How can I get involved?
You can be involved simply by agreeing to respond to emails from the practice from time to time or by attending meetings with the group which are held approximately every 3 months.
If you are interested in joining the group please inform reception
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
Have your say-join our Patient Group next PPG meeting July 2022
PPG April 2022 newsletter
Have your say-join our Patient Group next PPG meeting March 2022
agreed to update telephone system, but review costs to practice (Action plan following survey)
Offer more digital appointments, discussions with LIVI
Did not attend appointments -reminder to patients to let practice know if unable to attend
clinical matrix/skill mix-signposting
book flu/covid vaccinations
last quarterly virtual meeting March 2021
On behalf of the Practice Team the Partners Dr DS Bagary-Senior Clinical Partner and Mrs J Bagary-Non Clinical Partner/Business Manager we look forward to seeing or hearing from you and if you need more information please contact us, ask to speak to Mrs J Bagary or Patient Group Chair Angela Smith
Our national patient survey January 2020-March 2020, published July 2020 showed we needed to make improvements with being able to get through the phone at the practice.
Local patient survey July 2020
We completed our own local patient survey and want to review the types of calls coming through the practice, any delays in answering call. We have changed the queue waiting system, changed staff rota and emphasis on training and utilising care navigation as much as possible. Due to Covid-19 more focus on online facilities from ordering prescriptions online, or requesting pharmacy of choice to request. NHS 111 have allocated appointment slots which they can book directly once assessed. Clinicians are using more telephone/video consultations, part of new ways of working.
We would be grateful for your support in using the online facilities and supporting us with feedback and suggestions to help further improve our services. Our practice team have been working very hard during these challenging times and welcome your support and thank you for your patience and understanding.
Temporary changes due to Covid 19- PPG Meetings face to face postponed, but will continue updates via telephone and emails. Fetes and weekly drop in sessions postponed but practice team will be continuing to update care plans and offering advice and support
PPG Meeting Tuesday 25th February 2020 at Low Hill (11.30am-12.30pm), discussed services and action plan, patient feedback and how staff were using care navigation, adapted practice clinical matrix in line with RCGP toolkit and training provided from CCG
On behalf of the Practice and PPG want to thank you for all your support, please come and meet our PPG Chair Angela Smith and Mrs J Bagary who will arrange meetings, listen to patients, give feedback to the practice team for any changes that can be made to improve services for the patients, help support the practice with fetes to raise funds for charities, awareness for health and social needs, with support from the PPG members and practice team.
From Xmas Fete 18th December 2019 we raised £120 to purchase hampers for some of our Dementia and Palliative care patients. £20 donated to Good Shepherds Charity
Please come to our drop in sessions Fridays at Low Hill for further information and support about carers, dementia, mental health awareness and meet the team.
Social Prescribers and Thrive to work team on site at Low Hill and Bradley practice please ask reception staff for more information
PPG November 2019 newsletter
Thank you for supporting us to raising awareness and funds for Macmillan Cancer, in November 2019. please ensure you are up to date with your screening for cervical, breast, bowel, if you are unsure please contact us at the practice
Every Friday drop in sessions at Low Hill 11.30am-12.30pm to meet our Social Prescriber, Mental Health Practitioner, Practice Carer leads to talk about services and support for Dementia, Learning disabilities, Mental Health, Carers support
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.